Bank Teller how-to

How to Recognize Elder Financial Abuse at the Window

Tellers can stop scams.

Updated By the Career Education Institute Curriculum Team
Quick answer

Tellers can stop scams. In short: notice; ask; watch, then complete the remaining steps below.

Step by step

  1. Notice unusual withdrawals.

  2. Ask friendly questions.

  3. Watch for a pushy companion.

  4. Explain common scams.

  5. Alert a manager.

  6. Report per policy.

Safety reminders for bank tellers

  • Follow robbery procedures
  • Use dual control in the vault
  • Protect customer data
  • Report suspicious activity

Cash drawer · Balancing · Overage · Shortage · Hold · Endorsement: see the full bank teller glossary.

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