Logistics Coordinator how-to
How to Resolve a Late Shipment
When freight is late, fast communication protects the customer relationship.
Quick answer
When freight is late, fast communication protects the customer relationship. In short: confirm; get; notify, then complete the remaining steps below.
Step by step
Confirm the shipment’s current location and cause of delay with the carrier.
Get a realistic new ETA.
Notify the customer quickly with the facts and options.
Explore alternatives such as expediting or partial shipments if needed.
Update the receiving warehouse and internal teams.
Document the cause and track carrier performance trends.
Safety reminders for logistics coordinators
- Verify carriers’ authority, insurance and safety records before booking
- Follow hazmat shipping rules and documentation requirements
- Protect customer and pricing data
- Plan delivery schedules that allow drivers to comply with hours-of-service rules
Key terms
Supply chain · 3PL · Freight broker · TMS · Truckload (FTL) vs. LTL · Lead time: see the full logistics coordinator glossary.