New Accounts Clerk how-to

How to Explain APY and CDs Simply

Clear explanations build trust.

Updated By the Career Education Institute Curriculum Team
Quick answer

Clear explanations build trust. In short: explain; compare; explain, then complete the remaining steps below.

Step by step

  1. Explain APY.

  2. Compare terms.

  3. Explain early withdrawal penalties.

  4. Show an example.

  5. Answer questions.

  6. Confirm the choice.

Safety reminders for new accounts clerks

  • Protect customer data
  • Follow CIP and BSA rules
  • Spot identity fraud
  • Report suspicious activity

Checking account · Savings account · CD · APY · CIP · KYC: see the full new accounts clerk glossary.

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