Police Officer how-to
How to Use De-escalation Techniques
De-escalation reduces the need for force and improves outcomes for everyone. Follow agency policy and training.
De-escalation reduces the need for force and improves outcomes for everyone. Follow agency policy and training. In short: assess; introduce; listen, then complete the remaining steps below.
Step by step
Assess the scene for safety and create time and distance when possible.
Introduce yourself and use a calm voice and non-threatening body language.
Listen actively and acknowledge the person’s feelings.
Ask open-ended questions and use the person’s name.
Offer choices and explain what will happen next.
Bring in additional resources such as crisis teams when appropriate.
Document the interaction.
Safety reminders for police officers
- Follow officer safety training and agency policies
- Wear body armor and seat belts
- Use de-escalation and call for backup when appropriate
- Seek peer support and wellness resources after traumatic events
Key terms
POST · Probable cause · Reasonable suspicion · Miranda warning · De-escalation · Use-of-force policy: see the full police officer glossary.