Property Manager how-to

How to Lead a Prospective Resident Tour

Great tours turn visitors into residents.

Updated By the Career Education Institute Curriculum Team
Quick answer

Great tours turn visitors into residents. In short: greet; show; tour, then complete the remaining steps below.

Step by step

  1. Greet the prospect and learn their needs.

  2. Show amenities that matter to them.

  3. Tour a model or vacant unit that fits.

  4. Answer questions about pricing and policies.

  5. Ask for the application.

  6. Follow up within 24 hours.

Safety reminders for property managers

  • Follow fair housing laws in every interaction
  • Address safety hazards promptly
  • Use caution entering units and follow notice rules
  • Know emergency procedures for fires, floods and storms

Occupancy rate · Lease · Security deposit · Fair Housing Act · Delinquency · Make-ready: see the full property manager glossary.

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