Psychiatric Aide how-to

How to Calm an Agitated Patient

Calm approaches prevent escalation.

Updated By the Career Education Institute Curriculum Team
Quick answer

Calm approaches prevent escalation. In short: keep; use; listen, then complete the remaining steps below.

Step by step

  1. Keep distance.

  2. Use a calm voice.

  3. Listen.

  4. Offer choices.

  5. Reduce noise.

  6. Call for help early.

Safety reminders for psychiatric aides

  • Use de-escalation first
  • Follow observation orders
  • Remove hazards
  • Report incidents

Safety rounds · De-escalation · Milieu · Elopement · Suicide precautions · Restraint: see the full psychiatric aide glossary.

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