Psychiatric Technician how-to
How to De-Escalate an Agitated Patient
Calm responses prevent harm.
Quick answer
Calm responses prevent harm. In short: keep; use; listen, then complete the remaining steps below.
Step by step
Keep a safe distance.
Use a calm, low voice.
Listen and acknowledge feelings.
Offer choices.
Reduce stimulation.
Call for help if needed.
Safety reminders for psychiatric technicians
- Use de-escalation before physical intervention
- Follow restraint policies exactly
- Remove environmental hazards
- Know emergency codes
Key terms
De-escalation · Milieu · Safety rounds · Restraint · Seclusion · Trauma-informed care: see the full psychiatric technician glossary.