Job description template

Correspondence Clerk Job Description Template

A copy-ready correspondence clerk job description with responsibilities, qualifications, skills and pay guidance: customize it for your company in minutes.

Updated By the Career Education Institute Curriculum Team
How to use this template

Copy the template below, replace the bracketed fields and tailor duties to your workplace. For pay, national BLS data shows correspondence clerks earn a median of $46,800 ($22.50/hour); the middle 50% earn $38,610–$56,090.

Job title

Correspondence Clerk

Job summary

[Company name] is seeking a dependable correspondence clerk to join our team in [city, state]. In this role, you will read incoming letters and emails, research accounts and support our team’s commitment to safety, quality and service.

Responsibilities

  • Read incoming letters and emails
  • Research accounts
  • Write replies
  • Send forms and records
  • Route complex cases
  • Track responses
  • Maintain files
  • Follow company policies, safety procedures and applicable regulations

Required qualifications

  • High school diploma or equivalent
  • Working knowledge of business writing and account research
  • Clear writing and accuracy
  • [Add role-specific requirements, such as driver’s license or ability to pass a background check, if job-related]

Preferred qualifications

  • Business writing course
  • Typing certificate
  • Customer service training
  • Experience with email systems

Skills

  • Records handling
  • Typing
  • Templates
  • Case tracking
  • Empathy
  • Organization

Work environment and schedule

Clerks work in offices and remotely. Full-time business hours.

Pay and benefits

$[min]–$[max] per [hour/year], depending on experience. [List benefits: health insurance, paid time off, retirement plan, training and certification support.]

Equal opportunity

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and we provide reasonable accommodations upon request.

Tips for a correspondence clerk job posting that attracts applicants

  • Use the title candidates search for. “Correspondence Clerk” is the clearest; alternates include Correspondence Specialist, Customer Correspondence Clerk, Letter Writer.
  • Show the pay range. Postings with pay get more qualified applicants, and a growing number of states and cities require pay ranges in job postings.
  • Separate must-haves from nice-to-haves. Long requirement lists discourage qualified candidates, especially career changers.
  • Describe a real day. Borrow from our day in the life of a correspondence clerk so applicants self-select accurately.
  • Mention training. Highlighting structured onboarding: such as Correspondence Clerk training: widens your applicant pool.

Next steps

Screen and interview with our Correspondence Clerk hiring guide, then onboard with the 30-60-90 day plan.

Team pricing