Debt Collector Job Description Template

Job title

Debt Collector

Job summary

[Company name] is seeking a dependable debt collector to join our team in [city, state]. In this role, you will contact past-due customers, explain balances and support our team’s commitment to safety, quality and service.

Responsibilities

• Contact past-due customers
• Explain balances
• Arrange payment plans
• Process payments
• Update account records
• Follow collection laws
• Locate customers
• Follow company policies, safety procedures and applicable regulations

Required qualifications

• High school diploma or equivalent
• Current license or certification as required by [state]
• Working knowledge of collection laws and negotiation
• Composure and empathy
• [Add role-specific requirements, such as driver’s license or ability to pass a background check, if job-related]

Preferred qualifications

• Professional Collector Certification
• FDCPA training
• State collector license
• Experience with collection software

Skills

• Payment processing
• Skip tracing
• Account management
• Data entry
• Persistence
• Professionalism

Work environment and schedule

Collectors work in call centers and offices, and many work remotely. Full time, including some evenings and Saturdays when people are home.

Pay and benefits

$[min]–$[max] per [hour/year], depending on experience. [List benefits: health insurance, paid time off, retirement plan, training and certification support.]

Equal opportunity

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and we provide reasonable accommodations upon request.