Eligibility Interviewer Job Description Template

Job title

Eligibility Interviewer

Job summary

[Company name] is seeking a dependable eligibility interviewer to join our team in [city, state]. In this role, you will interview applicants, review documents and verify information and support our team’s commitment to safety, quality and service.

Responsibilities

• Interview applicants
• Review documents and verify information
• Apply program eligibility rules
• Calculate benefit amounts
• Explain decisions and rights
• Process renewals and changes
• Refer clients to other services
• Follow company policies, safety procedures and applicable regulations

Required qualifications

• High school diploma or equivalent
• Working knowledge of program eligibility rules and interviewing
• Patience and accuracy
• [Add role-specific requirements, such as driver’s license or ability to pass a background check, if job-related]

Preferred qualifications

• Agency eligibility training
• Certified Application Counselor
• Customer service certification
• Experience with eligibility systems

Skills

• Income verification
• Benefit calculations
• Case documentation
• Data entry
• Fairness
• Communication

Work environment and schedule

Eligibility interviewers work in government offices and call centers, and many work remotely part of the week. Most work full-time during business hours, with overtime during busy periods.

Pay and benefits

$[min]–$[max] per [hour/year], depending on experience. [List benefits: health insurance, paid time off, retirement plan, training and certification support.]

Equal opportunity

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and we provide reasonable accommodations upon request.