Hotel Front Desk Agent Job Description Template

Job title

Hotel Front Desk Agent

Job summary

[Company name] is seeking a dependable hotel front desk agent to join our team in [city, state]. In this role, you will check guests in and out, assign rooms and issue keys and support our team’s commitment to safety, quality and service.

Responsibilities

• Check guests in and out
• Assign rooms and issue keys
• Take and modify reservations
• Process payments and deposits
• Answer questions and recommend local spots
• Resolve guest complaints
• Coordinate with housekeeping and maintenance
• Follow company policies, safety procedures and applicable regulations

Required qualifications

• High school diploma or equivalent
• Working knowledge of property management systems and reservations
• Hospitality and patience
• [Add role-specific requirements, such as driver’s license or ability to pass a background check, if job-related]

Preferred qualifications

• AHLEI Certified Front Desk Representative
• Guest service training
• PMS software training
• Experience with property management systems such as Opera

Skills

• Payment processing
• Upselling
• Night audit
• Problem resolution
• Communication
• Composure

Work environment and schedule

Agents work at hotel front desks, standing for much of the shift and talking with guests in person and by phone. Hotels run 24/7, so shifts include mornings, evenings, overnight audits, weekends and holidays.

Pay and benefits

$[min]–$[max] per [hour/year], depending on experience. [List benefits: health insurance, paid time off, retirement plan, training and certification support.]

Equal opportunity

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and we provide reasonable accommodations upon request.