Medical Administrative Assistant Job Description Template

Job title

Medical Administrative Assistant

Job summary

[Company name] is seeking a dependable medical administrative assistant to join our team in [city, state]. In this role, you will schedule, confirm and reschedule patient appointments, register new patients and update demographic information and support our team’s commitment to safety, quality and service.

Responsibilities

• Schedule, confirm and reschedule patient appointments
• Register new patients and update demographic information
• Verify insurance eligibility and obtain prior authorizations
• Collect copays and post payments
• Manage referrals, records requests and faxes
• Maintain electronic health records and patient privacy
• Answer phones and route messages to clinical staff
• Follow company policies, safety procedures and applicable regulations

Required qualifications

• High school diploma or equivalent
• Working knowledge of patient scheduling and insurance eligibility verification
• Customer service and multitasking
• [Add role-specific requirements, such as driver’s license or ability to pass a background check, if job-related]

Preferred qualifications

• Certified Medical Administrative Assistant (CMAA)
• Certified Electronic Health Records Specialist (CEHRS)
• Medical terminology course
• Experience with EHR systems such as Epic, Cerner or athenahealth

Skills

• Electronic health records (EHR)
• Medical terminology
• Payment posting and copays
• HIPAA compliance
• Attention to detail
• Calm under pressure

Work environment and schedule

Medical administrative assistants work in physician offices, hospitals, outpatient clinics, dental practices and specialty centers. The work is mostly at a desk and computer, with constant interaction with patients, providers and insurance companies. The front desk can be busy and noisy. Most work full-time during business hours. Urgent care and hospital roles may include evenings, weekends or rotating shifts.

Pay and benefits

$[min]–$[max] per [hour/year], depending on experience. [List benefits: health insurance, paid time off, retirement plan, training and certification support.]

Equal opportunity

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and we provide reasonable accommodations upon request.