Rental Agent Job Description Template

Job title

Rental Agent

Job summary

[Company name] is seeking a dependable rental agent to join our team in [city, state]. In this role, you will greet customers and explain rental options, verify licenses and payment and support our team’s commitment to safety, quality and service.

Responsibilities

• Greet customers and explain rental options
• Verify licenses and payment
• Prepare rental contracts
• Offer protection plans and add-ons
• Inspect items before and after rentals
• Process returns and charges
• Coordinate cleaning and maintenance
• Follow company policies, safety procedures and applicable regulations

Required qualifications

• No formal educational credential
• Working knowledge of rental contracts and payment processing
• Customer service and persuasion
• [Add role-specific requirements, such as driver’s license or ability to pass a background check, if job-related]

Preferred qualifications

• Valid driver’s license
• Customer service training
• Equipment safety training
• Experience with rental management software

Skills

• Vehicle and equipment inspection
• Upselling
• Reservation systems
• Basic equipment knowledge
• Attention to detail
• Patience

Work environment and schedule

Agents work at rental counters in airports, stores and branches, and outdoors on lots inspecting vehicles. Shifts include early mornings, evenings, weekends and holidays.

Pay and benefits

$[min]–$[max] per [hour/year], depending on experience. [List benefits: health insurance, paid time off, retirement plan, training and certification support.]

Equal opportunity

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and we provide reasonable accommodations upon request.