Reservation Agent Job Description Template

Job title

Reservation Agent

Job summary

[Company name] is seeking a dependable reservation agent to join our team in [city, state]. In this role, you will book reservations, sell tickets and support our team’s commitment to safety, quality and service.

Responsibilities

• Book reservations
• Sell tickets
• Check in passengers
• Handle bags
• Rebook travelers
• Answer questions
• Process payments
• Follow company policies, safety procedures and applicable regulations

Required qualifications

• High school diploma or equivalent
• Working knowledge of reservation systems and ticketing
• Patience and calm under pressure
• [Add role-specific requirements, such as driver’s license or ability to pass a background check, if job-related]

Preferred qualifications

• Airline agent training
• Hazmat awareness
• Customer service training
• Experience with sabre or Amadeus

Skills

• Check-in procedures
• Rebooking
• Payment processing
• Travel rules
• Friendliness
• Problem-solving

Work environment and schedule

Agents work at airports, stations, call centers and from home. Shifts include early mornings, nights, weekends and holidays.

Pay and benefits

$[min]–$[max] per [hour/year], depending on experience. [List benefits: health insurance, paid time off, retirement plan, training and certification support.]

Equal opportunity

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and we provide reasonable accommodations upon request.