Switchboard Operator Job Description Template

Job title

Switchboard Operator

Job summary

[Company name] is seeking a dependable switchboard operator to join our team in [city, state]. In this role, you will answer incoming calls, transfer calls and support our team’s commitment to safety, quality and service.

Responsibilities

• Answer incoming calls
• Transfer calls
• Take messages
• Page staff
• Handle after-hours calls
• Announce emergency codes
• Keep directories current
• Follow company policies, safety procedures and applicable regulations

Required qualifications

• High school diploma or equivalent
• Working knowledge of phone systems and call routing
• Clear speaking and calm under pressure
• [Add role-specific requirements, such as driver’s license or ability to pass a background check, if job-related]

Preferred qualifications

• Customer service certificate
• Typing certificate
• Medical terminology course
• Experience with switchboard consoles

Skills

• Message taking
• Paging
• Typing
• Emergency procedures
• Courtesy
• Multitasking

Work environment and schedule

Operators work in hospitals, answering services and large organizations, sometimes remotely. Shifts cover days, nights, weekends and holidays.

Pay and benefits

$[min]–$[max] per [hour/year], depending on experience. [List benefits: health insurance, paid time off, retirement plan, training and certification support.]

Equal opportunity

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and we provide reasonable accommodations upon request.