Shuttle Driver onboarding at a glance

Week one covers orientation, safety and shadowing. Days 1–30 build vocabulary and supervised practice on core procedures; days 31–60 move to independent work with competency sign-offs; days 61–90 focus on full productivity, cross-training and a credential plan.

Before day one

Confirm start date, schedule, pay and supervisor in writing
Verify required credentials: CDL with passenger endorsement, Clean driving record (as applicable)
Prepare equipment and access: shuttles and vans; limousines; wheelchair lifts; GPS
Assign a buddy or preceptor
Enroll the new hire in Shuttle Driver training so foundations are covered before or during week one

Week one: orient and protect

Workplace tour, emergency procedures and incident reporting
Drive defensively
Secure wheelchairs
Lift bags safely
Follow hours limits
Shadow an experienced shuttle driver through a full shift
Training modules 1–3: role foundations, a day on the job and essential vocabulary (15 terms)

Days 1–30: learn

Goal: perform core tasks safely under supervision.

Supervised practice: help a rider using a wheelchair lift
Supervised practice: keep a shuttle on schedule
Supervised practice: provide five-star chauffeur service
Training modules 4–7: duties, step-by-step tasks, tools and safety
30-day check-in: confidence, questions and early wins

Days 31–60: contribute

Goal: handle a regular workload independently.

Drive passengers: independently
Follow schedules: independently
Help with luggage: independently
Assist riders with disabilities: independently
Competency sign-offs completed (see checklist below)
Training final knowledge check and certificate of completion
60-day check-in

Days 61–90: own

Goal: full productivity and a growth plan.

Meet productivity and quality targets for the role
Begin cross-training on a secondary task
Agree on a credential goal (for example, CDL with passenger endorsement)
Discuss the career path: Driver → Lead Driver → Dispatcher
90-day review

Competency checklist

Skill or task	Trained	Observed	Signed off
Help a Rider Using a Wheelchair Lift
Keep a Shuttle on Schedule
Provide Five-Star Chauffeur Service
Safe driving
Passenger assistance
Wheelchair securement
Route knowledge

How to measure onboarding success

Units per hour or stops per day versus target
Pick, scan or delivery accuracy
Incidents and equipment damage
30- and 90-day retention

How Shuttle Driver training maps to this plan

Introduction to the Shuttle Driver Role
A Day on the Job
Essential Shuttle Driver Vocabulary
Core Duties and Responsibilities
Common Tasks, Step by Step
Tools, Equipment and Technology
Safety, Compliance and Professional Standards
Skills Employers Look For
Launching Your Shuttle Driver Career
Final Knowledge Check

Get team pricing

Shuttle Driver Onboarding Plan (30-60-90 Days)