Cargo Agent how-to

How to Track Down a Delayed Shipment

Customers want answers.

Updated By the Career Education Institute Curriculum Team
Quick answer

Customers want answers. In short: check; call; check, then complete the remaining steps below.

Step by step

  1. Check the last scan.

  2. Call the carrier.

  3. Check customs holds.

  4. Get a new ETA.

  5. Update the customer.

  6. Follow up.

Safety reminders for cargo agents

  • Follow hazmat rules
  • Lift safely
  • Watch forklift traffic
  • Follow security rules

Air waybill · Bill of lading · Manifest · Dimensional weight · Freight forwarder · Consignee: see the full cargo agent glossary.

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