Casino Dealer how-to
How to Handle a Disputed Bet
Disputes need calm, fair handling.
Quick answer
Disputes need calm, fair handling. In short: stop; call; explain, then complete the remaining steps below.
Step by step
Stop the game.
Call the floor supervisor.
Explain what happened.
Let the supervisor decide, often with surveillance.
Follow the decision.
Resume the game.
Safety reminders for casino dealers
- Clear hands for surveillance
- Follow cash and chip handling procedures
- Report suspicious activity
- Take breaks to prevent strain
Key terms
Payout · 3-to-2 · Shoe · Burn card · Pit · Floor supervisor: see the full casino dealer glossary.