Correspondence Clerk how-to
How to Use Plain Language in Business Letters
Plain language gets results.
Quick answer
Plain language gets results. In short: lead; use; use, then complete the remaining steps below.
Step by step
Lead with the main point.
Use short sentences.
Use everyday words.
Use “you.”
Use lists.
Read aloud.
Safety reminders for correspondence clerks
- Protect customer data
- Verify identity before sending records
- Follow records laws
- Use secure mail
Key terms
Correspondence · Template · Acknowledgment letter · Turnaround time · Complaint · Escalation: see the full correspondence clerk glossary.