Glossary
Eligibility Interviewer Terms & Vocabulary
15 essential eligibility interviewer terms with plain-English definitions: the vocabulary you’ll hear in training and on day one.
Key eligibility interviewer vocabulary
These 15 terms come up constantly in eligibility interviewer training, on the job and in interviews. Knowing them helps you follow instructions, document accurately and sound prepared.
- Caseload
- Cases assigned to a worker.
- Eligibility
- Qualifying for a program.
- Error rate
- Measure of accuracy.
- Expedited service
- Fast-tracked benefits for urgent need.
- Fair hearing
- A client’s right to appeal.
- Gross income
- Income before deductions.
- Household
- People counted together for benefits.
- Medicaid
- Public health coverage.
- Net income
- Income after allowed deductions.
- Notice of action
- A written decision.
- Overpayment
- Benefits paid in error.
- Recertification
- Renewing benefits.
- SNAP
- Supplemental Nutrition Assistance Program.
- TANF
- Cash assistance for families.
- Verification
- Proof of information.
Practice these terms
Test yourself with the free Eligibility Interviewer practice test: it includes vocabulary questions built from this list. For a complete course, see Eligibility Interviewer training.
Browse terms from every career in our career glossary.