Flight Attendant how-to

How to Handle a Disruptive Passenger

Early, calm intervention prevents escalation.

Updated By the Career Education Institute Curriculum Team
Quick answer

Early, calm intervention prevents escalation. In short: approach; explain; offer, then complete the remaining steps below.

Step by step

  1. Approach calmly and listen.

  2. Explain the rule and the reason.

  3. Offer solutions when possible.

  4. Involve another crew member.

  5. Inform the captain if behavior continues.

  6. Follow airline and federal reporting procedures.

Safety reminders for flight attendants

  • Stay seated and buckled during turbulence when instructed
  • Use safe lifting for bags and carts
  • Know the location and use of every emergency item
  • Follow fatigue rules and rest policies

Jumpseat · Purser · Reserve · Line holder · Base · Deadhead: see the full flight attendant glossary.

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