Flight Attendant how-to
How to Respond to an In-Flight Medical Emergency
Quick, calm action helps until the aircraft lands.
Quick answer
Quick, calm action helps until the aircraft lands. In short: assess; notify; page, then complete the remaining steps below.
Step by step
Assess the passenger and call another flight attendant.
Notify the captain.
Page for medical professionals on board if needed.
Use first aid kits, oxygen or the AED as trained.
Contact ground-based medical support if your airline uses it.
Document the event.
Safety reminders for flight attendants
- Stay seated and buckled during turbulence when instructed
- Use safe lifting for bags and carts
- Know the location and use of every emergency item
- Follow fatigue rules and rest policies
Key terms
Jumpseat · Purser · Reserve · Line holder · Base · Deadhead: see the full flight attendant glossary.