Freight Dispatcher how-to
How to Handle a Breakdown
Fast response limits delays and keeps drivers safe.
Quick answer
Fast response limits delays and keeps drivers safe. In short: make; gather; arrange, then complete the remaining steps below.
Step by step
Make sure the driver is safe and off the road.
Gather location, truck and problem details.
Arrange roadside service or towing.
Notify the customer with a new ETA.
Find a recovery plan, such as a relay driver.
Document costs and timeline.
Safety reminders for freight dispatchers
- Never pressure drivers to violate hours-of-service rules
- Avoid routing trucks onto restricted roads
- Monitor weather and road conditions
- Take breaks to manage stress
Key terms
TMS · Load board · Rate confirmation · Detention · Deadhead · Backhaul: see the full freight dispatcher glossary.