General and Operations Manager how-to
How to Find and Fix a Bottleneck
One slow step limits everything.
Quick answer
One slow step limits everything. In short: map; measure; find, then complete the remaining steps below.
Step by step
Map the process.
Measure time at each step.
Find where work piles up.
Ask workers why.
Test a fix.
Measure again.
Safety reminders for general and operations managers
- Enforce workplace safety rules
- Investigate incidents
- Maintain safe staffing
- Ensure OSHA compliance
Key terms
KPI · Operating budget · Throughput · Lean · Six Sigma · SOP: see the full general and operations manager glossary.