Glossary
Hotel Manager Terms & Vocabulary
15 essential hotel manager terms with plain-English definitions: the vocabulary you’ll hear in training and on day one.
Key hotel manager vocabulary
These 15 terms come up constantly in hotel manager training, on the job and in interviews. Knowing them helps you follow instructions, document accurately and sound prepared.
- ADR
- Average daily rate.
- Attrition
- A group using fewer rooms than contracted.
- Brand standards
- Rules set by hotel brands.
- Comp set
- Competing hotels used for comparison.
- F&B
- Food and beverage.
- GOP
- Gross operating profit.
- Group block
- Rooms reserved for a group.
- Guest satisfaction score
- A measure of guest feedback.
- Occupancy rate
- Percentage of rooms sold.
- Out of order
- A room unavailable for sale.
- PIP
- Property improvement plan.
- Revenue management
- Pricing to maximize revenue.
- RevPAR
- Revenue per available room.
- Rooms division
- Front office and housekeeping.
- Walk
- Relocating guests when overbooked.
Practice these terms
Test yourself with the free Hotel Manager practice test: it includes vocabulary questions built from this list. For a complete course, see Hotel Manager training.
Browse terms from every career in our career glossary.