Management Analyst how-to
How to Map How Work Really Flows Through a Team
You can’t fix what you can’t see.
Quick answer
You can’t fix what you can’t see. In short: pick; interview; walk, then complete the remaining steps below.
Step by step
Pick the process.
Interview the people who do it.
Walk through it in person.
Draw each step.
Mark delays and handoffs.
Validate with the team.
Safety reminders for management analysts
- Protect client confidentiality
- Avoid conflicts of interest
- Follow site safety rules
- Protect data
Key terms
Engagement · Scope · Current state · Future state · Process map · Root cause analysis: see the full management analyst glossary.