Pharmacy Aide how-to

How to Answer a Refill Call

Clear calls save time.

Updated By the Career Education Institute Curriculum Team
Quick answer

Clear calls save time. In short: greet; verify; take, then complete the remaining steps below.

Step by step

  1. Greet the caller.

  2. Verify identity.

  3. Take the prescription number.

  4. Check refills available.

  5. Give a ready time.

  6. Route medical questions to the pharmacist.

Safety reminders for pharmacy aides

  • Protect patient privacy
  • Verify identity at pickup
  • Lift boxes safely
  • Report suspicious activity

Will-call · Refill · OTC · Copay · HIPAA · Inventory: see the full pharmacy aide glossary.

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