School Counselor how-to
How to Respond to a Student in Crisis
Calm, quick action protects students.
Quick answer
Calm, quick action protects students. In short: listen; assess; don’t, then complete the remaining steps below.
Step by step
Listen calmly and ensure safety.
Assess risk using school protocols.
Don’t leave a high-risk student alone.
Contact families and administrators as required.
Connect to emergency or mental health services.
Follow up and document.
Safety reminders for school counselors
- Follow crisis and suicide prevention protocols
- Report suspected abuse as a mandated reporter
- Maintain confidentiality within legal limits
- Seek supervision and self-care
Key terms
Comprehensive counseling program · ASCA National Model · Caseload · Four-year plan · FAFSA · Crisis intervention: see the full school counselor glossary.