Tour Guide how-to
How to Handle a Lost Group Member
Quick action keeps everyone safe.
Quick answer
Quick action keeps everyone safe. In short: do; notice; keep, then complete the remaining steps below.
Step by step
Do regular headcounts.
Notice someone missing quickly.
Keep the group in a safe spot.
Call the person if you have a number.
Check the last stop.
Contact your office or authorities if needed.
Safety reminders for tour guides
- Keep groups safe at street crossings
- Carry first aid supplies
- Monitor weather and heat
- Know emergency contacts
Key terms
Tour director · Docent · Itinerary · Step-on guide · Group size · Headcount: see the full tour guide glossary.