Job description template
Claims Adjuster Job Description Template
A copy-ready claims adjuster job description with responsibilities, qualifications, skills and pay guidance: customize it for your company in minutes.
Copy the template below, replace the bracketed fields and tailor duties to your workplace. For pay, national BLS data shows claims adjusters earn a median of $78,000 ($37.50/hour); the middle 50% earn $61,160–$98,030.
Job title
Claims Adjuster
Job summary
[Company name] is seeking a dependable claims adjuster to join our team in [city, state]. In this role, you will review insurance policies and coverage, inspect property or vehicle damage and support our team’s commitment to safety, quality and service.
Responsibilities
- Review insurance policies and coverage
- Inspect property or vehicle damage
- Interview claimants, witnesses and experts
- Estimate repair or replacement costs
- Negotiate and approve settlements
- Investigate possible fraud
- Document claims and communicate decisions
- Follow company policies, safety procedures and applicable regulations
Required qualifications
- High school diploma or equivalent
- Current license or certification as required by [state]
- Working knowledge of policy interpretation and damage estimating
- Empathy and objectivity
- [Add role-specific requirements, such as driver’s license or ability to pass a background check, if job-related]
Preferred qualifications
- State adjuster license
- Xactimate certification
- Associate in Claims (AIC)
- Experience with xactimate or similar estimating software
Skills
- Xactimate
- Investigation and interviewing
- Negotiation
- Claims documentation
- Communication
- Time management
Work environment and schedule
Adjusters work in offices, from home and in the field at homes, businesses and accident scenes. Field adjusters climb ladders, crawl into attics and drive a lot. Most work full-time; catastrophe adjusters work long hours and travel for weeks after disasters.
Pay and benefits
$[min]–$[max] per [hour/year], depending on experience. [List benefits: health insurance, paid time off, retirement plan, training and certification support.]
Equal opportunity
[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and we provide reasonable accommodations upon request.
Tips for a claims adjuster job posting that attracts applicants
- Use the title candidates search for. “Claims Adjuster” is the clearest; alternates include Insurance Adjuster, Claims Examiner, Independent Adjuster.
- Show the pay range. Postings with pay get more qualified applicants, and a growing number of states and cities require pay ranges in job postings.
- Separate must-haves from nice-to-haves. Long requirement lists discourage qualified candidates, especially career changers.
- Describe a real day. Borrow from our day in the life of a claims adjuster so applicants self-select accurately.
- Mention training. Highlighting structured onboarding: such as Claims Adjuster training: widens your applicant pool.
Next steps
Screen and interview with our Claims Adjuster hiring guide, then onboard with the 30-60-90 day plan.