Freight Dispatcher Job Description Template

Job title

Freight Dispatcher

Job summary

[Company name] is seeking a dependable freight dispatcher to join our team in [city, state]. In this role, you will assign loads and routes to drivers, plan schedules within hours-of-service limits and support our team’s commitment to safety, quality and service.

Responsibilities

• Assign loads and routes to drivers
• Plan schedules within hours-of-service limits
• Book pickup and delivery appointments
• Track shipments with GPS and ELD data
• Update customers on status and delays
• Solve breakdowns, detention and weather problems
• Keep records in the transportation management system
• Follow company policies, safety procedures and applicable regulations

Required qualifications

• High school diploma or equivalent
• Working knowledge of load planning and route planning
• Multitasking and communication
• [Add role-specific requirements, such as driver’s license or ability to pass a background check, if job-related]

Preferred qualifications

• Dispatcher training certificate
• ASCM CLTD
• Hours-of-service training
• Experience with transportation management systems (TMS)

Skills

• Hours-of-service knowledge
• TMS software
• Load boards
• Customer communication
• Calm under pressure
• Problem solving

Work environment and schedule

Dispatchers work in offices or remotely, using computers, phones and messaging systems. The pace can be hectic, especially when problems pile up. Many work full-time, with early starts, evenings, weekends or on-call shifts, since trucks run around the clock.

Pay and benefits

$[min]–$[max] per [hour/year], depending on experience. [List benefits: health insurance, paid time off, retirement plan, training and certification support.]

Equal opportunity

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and we provide reasonable accommodations upon request.