Onboarding plan
Passenger Attendant Onboarding Plan (30-60-90 Days)
A practical, printable plan to take a new passenger attendant from first day to full productivity.
Passenger Attendant onboarding at a glance
Week one covers orientation, safety and shadowing. Days 1–30 build vocabulary and supervised practice on core procedures; days 31–60 move to independent work with competency sign-offs; days 61–90 focus on full productivity, cross-training and a credential plan.
Before day one
- Confirm start date, schedule, pay and supervisor in writing
- Verify required credentials: Passenger assistance training, CPR and first aid (as applicable)
- Prepare equipment and access: wheelchairs; radios; carts; PA systems
- Assign a buddy or preceptor
- Enroll the new hire in Passenger Attendant training so foundations are covered before or during week one
Week one: orient and protect
- Workplace tour, emergency procedures and incident reporting
- Lift safely
- Lock wheelchair brakes
- Follow security rules
- Know emergency exits
- Shadow an experienced passenger attendant through a full shift
- Training modules 1–3: role foundations, a day on the job and essential vocabulary (15 terms)
Days 1–30: learn
Goal: perform core tasks safely under supervision.
- Supervised practice: push an airport wheelchair passenger
- Supervised practice: help an unaccompanied minor
- Supervised practice: assist in a travel emergency
- Training modules 4–7: duties, step-by-step tasks, tools and safety
- 30-day check-in: confidence, questions and early wins
Days 31–60: contribute
Goal: handle a regular workload independently.
- Help passengers board: independently
- Push wheelchairs: independently
- Answer questions: independently
- Serve food and drinks: independently
- Competency sign-offs completed (see checklist below)
- Training final knowledge check and certificate of completion
- 60-day check-in
Days 61–90: own
Goal: full productivity and a growth plan.
- Meet productivity and quality targets for the role
- Begin cross-training on a secondary task
- Agree on a credential goal (for example, Passenger assistance training)
- Discuss the career path: Attendant → Lead Attendant → Supervisor
- 90-day review
Competency checklist
| Skill or task | Trained | Observed | Signed off |
|---|---|---|---|
| Push an Airport Wheelchair Passenger | |||
| Help an Unaccompanied Minor | |||
| Assist in a Travel Emergency | |||
| Passenger assistance | |||
| Wheelchair handling | |||
| Customer service | |||
| Safety procedures |
How to measure onboarding success
- Units per hour or stops per day versus target
- Pick, scan or delivery accuracy
- Incidents and equipment damage
- 30- and 90-day retention
How Passenger Attendant training maps to this plan
- Introduction to the Passenger Attendant Role
- A Day on the Job
- Essential Passenger Attendant Vocabulary
- Core Duties and Responsibilities
- Common Tasks, Step by Step
- Tools, Equipment and Technology
- Safety, Compliance and Professional Standards
- Skills Employers Look For
- Launching Your Passenger Attendant Career
- Final Knowledge Check