Free practice test

IT Support Specialist Practice Test

Check what you know about the IT support specialist job with 15 free questions and instant explanations.

Updated By the Career Education Institute Curriculum Team
About this practice test

15 multiple-choice questions on IT support specialist knowledge, safety and vocabulary. Submit to see your score and explanations, or open any question’s answer as you go. Nothing is saved or shared.

Question 1 of 15What does DNS do?
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Answer: Translates domain names to IP addresses. DNS resolves names to addresses.

Question 2 of 15Which protocol automatically assigns IP addresses?
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Answer: DHCP. DHCP hands out IP addresses.

Question 3 of 15Before resetting a password you should:
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Answer: Verify the user’s identity. Verification prevents social engineering.

Question 4 of 15MFA stands for:
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Answer: Multi-factor authentication. MFA adds a second proof of identity.

Question 5 of 15Which certification is the classic entry point for IT support?
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Answer: CompTIA A+. A+ covers support fundamentals.

Question 6 of 15Which term matches this definition: “Tracking hardware and software inventory.”
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Answer: Asset management. Asset management: Tracking hardware and software inventory.

Question 7 of 15What does “MFA” mean?
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Answer: Multi-factor authentication: requiring more than a password to sign in.. MFA: Multi-factor authentication: requiring more than a password to sign in.

Question 8 of 15Which term matches this definition: “Support levels; tier 1 handles common issues, tier 2 handles escalations.”
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Answer: Tier 1 / Tier 2. Tier 1 / Tier 2: Support levels; tier 1 handles common issues, tier 2 handles escalations.

Question 9 of 15What does “Knowledge base” mean?
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Answer: A collection of documented solutions.. Knowledge base: A collection of documented solutions.

Question 10 of 15Which term matches this definition: “Deploying a standard operating system and software configuration to computers.”
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Answer: Imaging. Imaging: Deploying a standard operating system and software configuration to computers.

Question 11 of 15What does “Least privilege” mean?
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Answer: Giving users only the access they need.. Least privilege: Giving users only the access they need.

Question 12 of 15Which term matches this definition: “Connecting to a user’s computer to help them remotely.”
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Answer: Remote desktop. Remote desktop: Connecting to a user’s computer to help them remotely.

Question 13 of 15What does “Ticket” mean?
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Answer: A record of a support request in the help desk system.. Ticket: A record of a support request in the help desk system.

Question 14 of 15Which term matches this definition: “Automatically assigns IP addresses to devices.”
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Answer: DHCP. DHCP: Automatically assigns IP addresses to devices.

Question 15 of 15What does “DNS” mean?
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Answer: Translates domain names into IP addresses.. DNS: Translates domain names into IP addresses.

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