How to troubleshoot a “no internet” ticket
A structured approach finds the cause quickly, from the simplest fix up.
7 steps →How-to guides
IT Support Specialist How-To Guides
Step-by-step guides to common IT support specialist tasks: the practical side of the job.
Common IT support specialist tasks
Step-by-step overviews of tasks IT support specialists perform regularly. Use them to understand the job, prepare for training or refresh your memory.
How to reset a password securely
Password resets are common targets for social engineering. Verification protects the company.
6 steps →How to set up a new employee laptop
A smooth setup gives new hires a great first day.
7 steps →Before you practice
Learn every core task
Our IT Support Specialist training walks through these procedures and more, alongside vocabulary, safety and career-launch lessons.