Free practice test

Switchboard Operator Practice Test

Check what you know about the switchboard operator job with 15 free questions and instant explanations.

Updated By the Career Education Institute Curriculum Team
About this practice test

15 multiple-choice questions on switchboard operator knowledge, safety and vocabulary. Submit to see your score and explanations, or open any question’s answer as you go. Nothing is saved or shared.

Question 1 of 15PBX is:
Show answer

Answer: A phone system. System.

Question 2 of 15Always read back:
Show answer

Answer: Phone numbers. Accuracy.

Question 3 of 15A code blue is:
Show answer

Answer: A hospital emergency. Emergency.

Question 4 of 15Answering services:
Show answer

Answer: Answer calls for other businesses. Service.

Question 5 of 15Escalation means:
Show answer

Answer: Passing to someone higher. Escalate.

Question 6 of 15Which term matches this definition: “Passing to someone higher.”
Show answer

Answer: Escalation. Escalation: Passing to someone higher.

Question 7 of 15What does “PBX” mean?
Show answer

Answer: Private branch exchange phone system.. PBX: Private branch exchange phone system.

Question 8 of 15Which term matches this definition: “Number of calls.”
Show answer

Answer: Call volume. Call volume: Number of calls.

Question 9 of 15What does “Hold time” mean?
Show answer

Answer: Time callers wait.. Hold time: Time callers wait.

Question 10 of 15Which term matches this definition: “Pausing a call.”
Show answer

Answer: Hold. Hold: Pausing a call.

Question 11 of 15What does “Answering service” mean?
Show answer

Answer: Business that answers calls for others.. Answering service: Business that answers calls for others.

Question 12 of 15Which term matches this definition: “Correct details.”
Show answer

Answer: Message accuracy. Message accuracy: Correct details.

Question 13 of 15What does “Page” mean?
Show answer

Answer: Overhead or pager announcement.. Page: Overhead or pager announcement.

Question 14 of 15Which term matches this definition: “Contact list.”
Show answer

Answer: Directory. Directory: Contact list.

Question 15 of 15What does “Code blue” mean?
Show answer

Answer: Hospital emergency code.. Code blue: Hospital emergency code.

How to study

View training