How to take a message an on-call doctor can act on
Good messages save callbacks.
6 steps →How-to guides
Switchboard Operator How-To Guides
Step-by-step guides to common switchboard operator tasks: the practical side of the job.
Common switchboard operator tasks
Step-by-step overviews of tasks switchboard operators perform regularly. Use them to understand the job, prepare for training or refresh your memory.
How to announce a hospital emergency code
Clear codes save lives.
6 steps →How to handle a call rush on the switchboard
Busy times test skills.
6 steps →Before you practice
Learn every core task
Our Switchboard Operator training walks through these procedures and more, alongside vocabulary, safety and career-launch lessons.