911 Dispatcher how-to

How to Give CPR Instructions by Phone

Dispatcher-assisted CPR saves lives.

Updated By the Career Education Institute Curriculum Team
Quick answer

Dispatcher-assisted CPR saves lives. In short: confirm; have; get, then complete the remaining steps below.

Step by step

  1. Confirm the person isn’t breathing normally.

  2. Have the caller put the phone on speaker.

  3. Get the patient on their back on a firm surface.

  4. Tell the caller to push hard and fast in the center of the chest.

  5. Count with them to keep pace.

  6. Continue until responders take over.

Safety reminders for 911 dispatchers

  • Use peer support and debriefing after hard calls
  • Follow ergonomic practices at the console
  • Take required breaks
  • Protect confidential information

CAD · ANI/ALI · Pre-arrival instructions · EMD · NCIC · Unit status: see the full 911 dispatcher glossary.

More 911 dispatcher how-to guides

Learn this in 911 Dispatcher trainingTake the practice test
Enroll in trainingTake fit quiz