How to take a 911 call
A consistent process gets help moving fast.
6 steps →How-to guides
911 Dispatcher How-To Guides
Step-by-step guides to common 911 dispatcher tasks: the practical side of the job.
Common 911 dispatcher tasks
Step-by-step overviews of tasks 911 dispatchers perform regularly. Use them to understand the job, prepare for training or refresh your memory.
How to give CPR instructions by phone
Dispatcher-assisted CPR saves lives.
6 steps →How to manage radio traffic during an incident
Clear radio control keeps responders safe.
6 steps →Before you practice
Learn every core task
Our 911 Dispatcher training walks through these procedures and more, alongside vocabulary, safety and career-launch lessons.