Free practice test

911 Dispatcher Practice Test

Check what you know about the 911 dispatcher job with 15 free questions and instant explanations.

Updated By the Career Education Institute Curriculum Team
About this practice test

15 multiple-choice questions on 911 dispatcher knowledge, safety and vocabulary. Submit to see your score and explanations, or open any question’s answer as you go. Nothing is saved or shared.

Question 1 of 15The first thing to confirm on a 911 call is:
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Answer: The location. Location lets you send help.

Question 2 of 15CAD stands for:
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Answer: Computer-aided dispatch. It tracks calls and units.

Question 3 of 15EMD covers:
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Answer: Medical call protocols. Emergency medical dispatch.

Question 4 of 15For phone CPR, tell the caller to:
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Answer: Push hard and fast in the center of the chest. Compressions are key.

Question 5 of 15A PSAP is:
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Answer: A public safety answering point. It answers 911 calls.

Question 6 of 15Which term matches this definition: “Upgraded 911 systems supporting text and data.”
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Answer: Next Generation 911. Next Generation 911: Upgraded 911 systems supporting text and data.

Question 7 of 15What does “NCIC” mean?
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Answer: National Crime Information Center database.. NCIC: National Crime Information Center database.

Question 8 of 15Which term matches this definition: “Cell phone location data.”
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Answer: Wireless Phase II. Wireless Phase II: Cell phone location data.

Question 9 of 15What does “EMD” mean?
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Answer: Emergency medical dispatch.. EMD: Emergency medical dispatch.

Question 10 of 15Which term matches this definition: “Texting emergency services.”
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Answer: Text-to-911. Text-to-911: Texting emergency services.

Question 11 of 15What does “Ten-codes and plain language” mean?
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Answer: Radio communication styles.. Ten-codes and plain language: Radio communication styles.

Question 12 of 15Which term matches this definition: “Public safety answering point.”
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Answer: PSAP. PSAP: Public safety answering point.

Question 13 of 15What does “Pre-arrival instructions” mean?
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Answer: Guidance given until help arrives.. Pre-arrival instructions: Guidance given until help arrives.

Question 14 of 15Which term matches this definition: “Whether a unit is available or busy.”
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Answer: Unit status. Unit status: Whether a unit is available or busy.

Question 15 of 15What does “ANI/ALI” mean?
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Answer: Automatic number and location information.. ANI/ALI: Automatic number and location information.

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