Computer Systems Analyst how-to
How to Map a Business Process
Process maps make problems visible.
Quick answer
Process maps make problems visible. In short: define; list; note, then complete the remaining steps below.
Step by step
Define the start and end of the process.
List each step and who does it.
Note decisions, handoffs and systems used.
Draw the map with swimlanes.
Review it with the people who do the work.
Mark delays and pain points.
Safety reminders for computer systems analysts
- Protect sensitive data in testing
- Follow change management procedures
- Use ergonomic workstations
- Manage stress during launches
Key terms
Requirements · User story · Use case · Process map · Gap analysis · UAT: see the full computer systems analyst glossary.