How to de-escalate an angry customer
Upset customers want to feel heard before they want solutions.
7 steps →How-to guides
Customer Service Representative How-To Guides
Step-by-step guides to common customer service representative tasks: the practical side of the job.
Common customer service representative tasks
Step-by-step overviews of tasks customer service representatives perform regularly. Use them to understand the job, prepare for training or refresh your memory.
How to handle a support call from greeting to close
A consistent call flow makes every interaction professional.
7 steps →How to write a clear support email
Good support emails solve the problem in one reply.
7 steps →Before you practice
Learn every core task
Our Customer Service Representative training walks through these procedures and more, alongside vocabulary, safety and career-launch lessons.