Salary guide
Customer Service Representative Salary & Pay Scale (2026)
What customer service representatives earn per year, per hour and per month, with the full percentile range, the factors that move pay and how to earn more.
The median customer service representative salary in the U.S. is $44,770 per year, or $21.53 per hour, based on Bureau of Labor Statistics data for May 2025. The lowest-paid 10% earned under $31,750, while the top 10% earned more than $63,590.
Pay data: BLS OEWS, May 2025 · Outlook: BLS 2025–35 · Checked October 15, 2026
Customer Service Representative pay scale
| Percentile | Annual | Hourly* | What it usually reflects |
|---|---|---|---|
| 10th percentile | $31,750 | $15.26 | Typical for new workers, part-time markets and lower-paying settings |
| 25th percentile | $36,870 | $17.73 | Early career, a year or two of experience |
| Median (50th) | $44,770 | $21.52 | Mid-career: half earn more, half earn less |
| 75th percentile | $51,780 | $24.89 | Experienced workers, specialists and higher-paying employers |
| 90th percentile | $63,590 | $30.57 | Top earners: senior, specialized, supervisory or high-cost areas |
*Hourly figures are annual wages divided by 2,080 hours. Percentile descriptions are general patterns, not guarantees.
Monthly and biweekly pay
| Pay period | At 25th percentile | At median | At 75th percentile |
|---|---|---|---|
| Per year | $36,870 | $44,770 | $51,780 |
| Per month | $3,073 | $3,731 | $4,315 |
| Every two weeks | $1,418 | $1,722 | $1,992 |
| Per week | $709 | $861 | $996 |
Gross pay before taxes and deductions.
What affects customer service representative pay
- Industry and company size
- Professional credentials (CPA, PMP, SHRM-CP, paralegal certificates)
- Software skills such as Excel, QuickBooks, CRM and HR systems
- Remote or hybrid roles tied to higher-cost labor markets
- Geography and cost of living: metropolitan areas and some states pay well above the national median
How to earn more as a customer service representative
- Get credentialed: HDI Customer Service Representative (HDI-CSR), NRF Foundation customer service and sales credential, CRM software certifications.
- Build specialty experience: Handle complex issues and escalations.
- Move up: roles such as team lead, trainer or quality analyst and customer success or operations manager typically pay more.
- Negotiate: research local pay and use our salary negotiation guide.
Customer Service Representative pay vs. related careers
Job outlook
BLS projects employment of customer service representatives to change by -5.3% from 2025–35, a projected decline compared with the 3.5% average for all occupations. About 289,500 openings are projected each year, on average, including openings to replace workers who retire or change occupations.
About this data
Figures come from the BLS Occupational Employment and Wage Statistics survey (May 2025), which covers wage and salary workers nationwide under SOC code 43-4051 (“Customer service representatives”). Wages exclude self-employment income, overtime and most bonuses unless they are part of regular pay. We refresh these numbers when BLS releases new estimates each spring.
Customer Service Representative salary FAQ
How much does a customer service representative make per hour?
The median hourly wage for customer service representatives was $21.53 in May 2025 (BLS). Hourly pay for the lowest 10% was about $15.26 and the top 10% earned about $30.57 or more.
How much does a customer service representative make a month?
At the median annual wage of $44,770, that works out to about $3,731 per month before taxes, or about $1,722 every two weeks.
What is the starting salary for a customer service representative?
New customer service representatives often start near the lower end of the range. The 10th percentile was $31,750 and the 25th percentile was $36,870 per year in May 2025. Starting pay depends on location, employer and credentials.
How can customer service representatives earn more?
Common ways include earning HDI Customer Service Representative (HDI-CSR) and NRF Foundation customer service and sales credential, gaining specialty experience, taking shifts or roles with premium pay, and moving up the career ladder to roles such as team lead, trainer or quality analyst.
Sources
- U.S. Bureau of Labor Statistics, BLS Occupational Employment and Wage Statistics (OEWS), May 2025, SOC 43-4051 (Customer service representatives).
- U.S. Bureau of Labor Statistics, BLS Employment Projections, Table 1.2 (2025–35).
- O*NET OnLine summary for Customer service representatives (U.S. Department of Labor).
- BLS Occupational Outlook Handbook.
Reviewed by the Career Education Institute Curriculum Team. Pay figures are national estimates; local pay varies. See our editorial policy.