Delivery Driver how-to

How to Handle an Undeliverable Package

Clear documentation prevents lost packages and complaints.

Updated By the Career Education Institute Curriculum Team
Quick answer

Clear documentation prevents lost packages and complaints. In short: check; try; contact, then complete the remaining steps below.

Step by step

  1. Check for delivery notes or access codes.

  2. Try to contact the customer if your process allows.

  3. Contact dispatch for instructions.

  4. Scan the correct exception code.

  5. Leave a notice if required.

  6. Return the package to the station.

Safety reminders for delivery drivers

  • Wear your seat belt and set the parking brake at every stop
  • Avoid backing; when you must, check first
  • Use proper lifting technique
  • Stay alert for dogs, ice and uneven ground

Route · Proof of delivery (POD) · Manifest · Stop · Pre-trip inspection · Undeliverable: see the full delivery driver glossary.

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