Hotel Front Desk Agent how-to

How to Check In a Guest

A warm, efficient check-in starts a great stay.

Updated By the Career Education Institute Curriculum Team
Quick answer

A warm, efficient check-in starts a great stay. In short: greet; find; verify, then complete the remaining steps below.

Step by step

  1. Greet the guest warmly.

  2. Find the reservation and confirm details.

  3. Verify ID and payment.

  4. Offer upgrades or amenities.

  5. Encode keys and explain the room and hotel.

  6. Wish them a great stay.

Safety reminders for hotel front desk agents

  • Protect guest privacy and room numbers
  • Follow cash handling procedures
  • Know emergency procedures
  • Never give room keys without verification

PMS · Walk-in · No-show · Overbooking · Walking a guest · Upsell: see the full hotel front desk agent glossary.

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