Free practice test

Hotel Front Desk Agent Practice Test

Check what you know about the hotel front desk agent job with 15 free questions and instant explanations.

Updated By the Career Education Institute Curriculum Team
About this practice test

15 multiple-choice questions on hotel front desk agent knowledge, safety and vocabulary. Submit to see your score and explanations, or open any question’s answer as you go. Nothing is saved or shared.

Question 1 of 15PMS stands for:
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Answer: Property management system. It runs hotel operations.

Question 2 of 15Walking a guest means:
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Answer: Relocating them to another hotel. It’s used when overbooked.

Question 3 of 15A folio is:
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Answer: A guest’s bill. It lists charges.

Question 4 of 15Why not say room numbers aloud?
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Answer: Guest safety and privacy. Privacy protects guests.

Question 5 of 15The night audit:
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Answer: Balances daily transactions. It reconciles accounts.

Question 6 of 15Which term matches this definition: “A code for a room rate type.”
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Answer: Rate code. Rate code: A code for a room rate type.

Question 7 of 15What does “Upsell” mean?
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Answer: Offering a better room for more money.. Upsell: Offering a better room for more money.

Question 8 of 15Which term matches this definition: “Relocating a guest to another hotel.”
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Answer: Walking a guest. Walking a guest: Relocating a guest to another hotel.

Question 9 of 15What does “Walk-in” mean?
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Answer: A guest without a reservation.. Walk-in: A guest without a reservation.

Question 10 of 15Which term matches this definition: “Property management system.”
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Answer: PMS. PMS: Property management system.

Question 11 of 15What does “Incidentals” mean?
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Answer: Extra charges such as room service.. Incidentals: Extra charges such as room service.

Question 12 of 15Which term matches this definition: “Balancing daily transactions overnight.”
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Answer: Night audit. Night audit: Balancing daily transactions overnight.

Question 13 of 15What does “Occupancy” mean?
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Answer: Percentage of rooms filled.. Occupancy: Percentage of rooms filled.

Question 14 of 15Which term matches this definition: “Rewards for frequent guests.”
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Answer: Loyalty program. Loyalty program: Rewards for frequent guests.

Question 15 of 15What does “No-show” mean?
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Answer: A guest who doesn’t arrive.. No-show: A guest who doesn’t arrive.

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