Hotel Front Desk Agent how-to
How to Run a Night Audit
Night audits balance the hotel’s books.
Quick answer
Night audits balance the hotel’s books. In short: post; review; balance, then complete the remaining steps below.
Step by step
Post room and tax charges.
Review no-shows and cancellations.
Balance payments and cash.
Run reports.
Back up systems.
Prepare reports for management.
Safety reminders for hotel front desk agents
- Protect guest privacy and room numbers
- Follow cash handling procedures
- Know emergency procedures
- Never give room keys without verification
Key terms
PMS · Walk-in · No-show · Overbooking · Walking a guest · Upsell: see the full hotel front desk agent glossary.