Parts Salesperson how-to
How to Process a Core Return
Cores keep remanufacturing going and refund customers.
Quick answer
Cores keep remanufacturing going and refund customers. In short: check; inspect; confirm, then complete the remaining steps below.
Step by step
Check the receipt.
Inspect the old part.
Confirm it matches what was sold.
Refund the core charge.
Tag and store the core.
Ship cores back to suppliers.
Safety reminders for parts salespeople
- Lift heavy parts properly
- Handle batteries with care and eye protection
- Drive safely on deliveries
- Keep aisles clear
Key terms
VIN · OEM · Aftermarket · Core charge · Special order · Warranty claim: see the full parts salesperson glossary.