How to look up a part by VIN
VIN lookups prevent wrong parts.
6 steps →How-to guides
Parts Salesperson How-To Guides
Step-by-step guides to common parts salesperson tasks: the practical side of the job.
Common parts salesperson tasks
Step-by-step overviews of tasks parts salespeople perform regularly. Use them to understand the job, prepare for training or refresh your memory.
How to process a core return
Cores keep remanufacturing going and refund customers.
6 steps →How to test a car battery
Battery tests help customers buy the right fix.
6 steps →Before you practice
Learn every core task
Our Parts Salesperson training walks through these procedures and more, alongside vocabulary, safety and career-launch lessons.