Postmaster how-to

How to Resolve a Missing Package Complaint

Good follow-up builds trust.

Updated By the Career Education Institute Curriculum Team
Quick answer

Good follow-up builds trust. In short: get; check; ask, then complete the remaining steps below.

Step by step

  1. Get tracking.

  2. Check scans.

  3. Ask the carrier.

  4. Search the office.

  5. Update the customer.

  6. Open a claim if needed.

Safety reminders for postmasters

  • Prevent dog bites
  • Prevent heat illness
  • Enforce vehicle safety
  • Protect mail security

USPS · ZIP Code · Mail class · Tracking · Postage · Route: see the full postmaster glossary.

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