Usher how-to

How to Handle a Guest Who Breaks Venue Rules

Calm enforcement keeps events safe.

Updated By the Career Education Institute Curriculum Team
Quick answer

Calm enforcement keeps events safe. In short: approach; explain; ask, then complete the remaining steps below.

Step by step

  1. Approach politely.

  2. Explain the rule.

  3. Ask for cooperation.

  4. Stay calm.

  5. Call a supervisor if needed.

  6. Document.

Safety reminders for ushers

  • Know emergency exits
  • Watch for crowd surges
  • Help guests with disabilities
  • Report hazards

Guest experience · Lost and found · Radio code · Accessibility · Incident report · Section: see the full usher glossary.

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